Frequently Asked Questions
Got a question?
We’ve got answers to your most frequently asked ones.
Open the app and tap “Search.” In the search bar, type in the name of the organization you want to support. Tap on the school or nonprofit, and you’ll be taken to their org page. Click the “Follow” button below the main image.
Yes, you can give to as many organizations as you like! There’s no limit to the number of organizations you can support.
Open the app. Tap “Account.” Next to “Cards on file,” tap “Add card” and follow the prompts.
Yes, the minimum donation is $5.
Easy! If you already have saved orgs, click on the school or nonprofit. You’ll see a “Donate” button under the main image. Just follow the prompts and make sure the button “One-time” is selected. Once you’ve filled out your information, you can finish the transaction by clicking “Buy Now” or continue exploring the app and checkout later by choosing “Add to cart.” If you add to cart, this donation will be added to your cart, and you can checkout whenever you’re ready. If you still need to find an organization to support, search for the name of your school or nonprofit, and click “Follow.”
If you already have saved orgs, click on the school or nonprofit. You’ll see a “Donate” button under the main image. ” Just follow the prompts and make sure the button “Monthly” is selected. Once you’ve filled out your information, you can finish the transaction by clicking “Buy Now” or continue exploring the app and checkout later by choosing “Add to cart.” Once your donation has been completed, the card you have on file will continue to be charged each month for the same amount.
Open the app and tap Account in the bottom menu. You’ll see a section titled “Settings.” Then, just tap “Manage recurring donations.”
Check with your accountant to confirm if the organizations you support are eligible.
Yes, oftentimes an organization will ask for the supporter (you) to cover the cost to process the transaction. It’s usually based on a percentage of the amount donated and will be added to your cart total.
Open the app. Tap on “Account” on the bar at the bottom of your screen and tap “Purchases.”
After you shop or dine at a participating business, you’ll get an email notifying you that a donation has been made. This can take up to 3-5 days after your purchase.
Always! Your receipts are sent via email after purchase and always available in your app Account.
Rewards are a percentage of your purchase that comes back to you as cashback or can be donated to your school or nonprofit. The percentage is set by the store or restaurant and may change. You’ll see the current rate in the app or in the browser/mobile extension.
You’re enrolled automatically when you link a card in the Givebacks app. Once a card is linked, any purchase you make with that card at participating stores or restaurants will earn Rewards.
Dining out: Pay with your linked card at a participating restaurant, and you’ll earn Rewards.
Online shopping: With the browser or mobile extension installed, you’ll see a popup when you visit a participating store. Click “Activate” to earn Rewards on your purchase.
- Link your credit or debit card in the Givebacks app
- Shop online or dine out at participating merchants
- Your Rewards will show up in the app
No! Rewards are paid by the merchant.
You can use Rewards in three ways:
- Cash back for you – Transfer your balance directly to your bank, Paypal, or Venmo account..
- Pay with Rewards – Use your Rewards to pay for school fees, tickets, and other purchases in the Givebacks app.
- Donate them – Send your Rewards directly to your school or nonprofit through the app.
Your Rewards balance is visible in the Givebacks app. Open the app and go to your Account. You’ll see your current balance and a history of recent transactions.
The extension is a small add-on for your browser or mobile device that makes sure you don’t miss Rewards when shopping online.
- On desktop: It’s the Givebacks Chrome Extension.
- On mobile: It’s an extension for Safari (iPhone) or Chrome (Android).
You don’t have to use it, but without the extension you won’t get reminders to activate Rewards at online stores—so you may miss earning.
Go to Rewards and select Online. Click Get the Extension button. A pop-up will appear, asking if you would like to add the Givebacks Rewards browser extension. Click the Add Extension button and follow the instructions.
Open the app. Tap “Rewards” in the bar at the bottom of the screen, then choose Dining. This will bring up a map, and you can enter your zip code to see a list of participating dining locations near you.
You can purchase any of the items in your organization's storefront. This can range from PTA memberships to coupon books.
If you've followed your school or PTA already, you’ll see it on your home page. Then, just click on your school or PTA, and if they have memberships for purchase, you’ll see “Memberships” on the org page.
If you haven’t already found your school, use the search feature, click on the org of your choice, then choose “Follow.” This will add it to your home screen.
Once you’ve navigated to the school or PTA home page, add the membership to your cart and check out like normal.
Open the app. Tap “Account” on the bar at the bottom of your screen. Your PTA membership is always available there and can be expanded by clicking on it.
Have more questions? Visit the Help Center.
